American Key Supply Reviews

Free Snacks and Drinks: Employees often receive free snacks and drinks during their work hours.

Weekends Off: Some employees, like those in customer service, get weekends off.

Flexible Delivery Options: The company offers a free service where packages can be delivered to a store in your area, potentially saving on home delivery fees.

Positive Trust Score: The website americankeysupply.com has a positive trust score, indicating it is likely safe to use.

User-Friendly App: The American Key Supply app allows security professionals to make purchases, register for classes, and view promotions from their mobile devices.

Locksmith Supplies: Offers a wide range of professional hardware and locksmith supplies, including key cutting machines, key programmers, and tools.

Las Vegas Locksmith University (LVLU): Provides classroom and hands-on instruction for locksmiths, focusing on hands-on learning and frequent educational events with minimal disruption to businesses.

Key Cloning: Allows locksmiths to clone keys without the car present, making it ideal for retail locations. This service enables the creation of unlimited copies of keys, bypassing the need for PIN codes or BCM code conversions.

Convenient Shipping: Offers FedEx's Hold At Location feature, which allows packages to be delivered to a store in the customer's area, reducing home delivery fees and ensuring earlier delivery times.

Return Policy: Guarantees products and selection advice, with returns accepted within 30 days for most items and 1 year for new, sealed products. Defective products are eligible for replacement, and returns are subject to restocking fees.

Customer Service: Provides a dedicated returns coordinator for handling return requests and offers support through phone and email.

Competitive Prices: Offers high-quality locksmith supplies at competitive prices, with quick delivery to all 50 states, including Alaska and Hawaii.

Low Pay: Employees often report low pay, with some starting at $12 an hour and minimal raises.

No Holiday Pay: Employees do not receive holiday pay until they have been with the company for 2 years.

Unprofessional Management: There are reports of unprofessional management, favoritism, and a lack of respect among employees.

Limited Training: Employees often receive minimal training, and there is no time provided to learn about the products they sell.

Restocking Fees: There are restocking fees for returned products, ranging from 15% to 60% depending on the type of product and manufacturer policies.

Customer Complaints: The business has a low BBB rating and has received customer complaints, indicating potential issues with customer service and product quality.